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News & Press Clips
These articles have been submitted by MSPA members.
Most of the press clips are PDF-files. You need to have Acrobat Reader installed to view these files, you can download it free of charge here.
Croatia:
16 avgust.pdf
articles_kroatia_0311.pdf
dnevnik.pdf
energy.pdf
Jutarnji_0311.pdf
koza_i_obuca.pdf
Kristina na tajnom zadatku.pdf
Kroatia2.pdf
Kroatia3.pdf
MS za povecanje prodaje i profita.pdf
Pozor kupac.pdf
Tajni kupci u akciji.pdf
trgovci oprez krecu tajni kupci.pdf
Dutch:
Als_de_klant_een_mysterie_is.pdf
Article Enjeux Les Echos du 30 mai 05.doc
Artikel_zonder_titel.pdf
Bart Trommelein - 22 Febr 2006.pdf
BEKNOPT.pdf
Cosmetique magazine juillet 2004.pdf
De lastigste klant van het hotel.pdf
De mysterieuze klant zoekt het verschil.pdf
De_mysterieuze_klant_zoekt_het_verschil.pdf
Een op vier computershops prijst illegale software aan.pdf
Het Laatste nieuws - Controle Microsoft - 21 Febr 2006.pdf
Het Nieuwsblad - Controle Microsoft - 21 Febr 2006.pdf
Publications/Het Nieuwsblad Online - 13 June 2005.pdf
Het Volk - Controle Microsoft - 21 Febr 2006.pdf
Hotelsector globaliseert trager dan verwacht.pdf
Klant_wordt_vaak_volkomen_genegeerd.pdf
La Tribune 10 juin 2004.pdf
Le figaro entreprises septembre 2004.pdf
Le moniteur des pharmacies 28 mai-2005.pdf
Les echos septembre 2004.pdf
Management septembre 2004.pdf
Marketing magazine avril 2004.pdf
Meander Magazine - Bjarne Donderdag.pdf
Microsoft Persberichten - Mystery Shopper-programma toont aan dat - 7 Juli 2005.pdf
Microsoft Persberichten - Mystery Shopper-programma toont aan dat sommige sy.pdf
Points de vente - ocrobre 2004.pdf
Press release Hans Smith nov04.pdf
Spoedcontroles_op_prijzen__in_warenhuizen.pdf
Vervallen_zuivel_in_n_supermarkt_op_tien.pdf
Vervallen_zuivelproduct_in_1_op_de_10_supermarkt.pdf
Zelfs mijn vrouw weet niet dat ik een mystery shopper ben.pdf
English:
BAI (Bare Associates Int.) Forays Into The Indian Market - Express Hotelier & Caterer June 2005.pdf
Fly on the Wall Sept05.pdf
Get paid to shop! June 21, 2005.pdf
Hey you! Right, get back to the end of the queue! June 23, 2005.pdf
Research International - MSPA Queue Survey - 1 June 2005.pdf
Research International.pdf
retail week p1.pdf
retail week p2.pdf
Serving_the_Customers_july-august_2005.pdf
Welcome to Daily Research News Online - MSPA Queue Survey - 1 june 2005.pdf
Poland:
Buty wziete pod lupe - Fabruary 2007.pdf
Cala prawda o polskich marketach - May 2007.pdf
Haslo klient, odzew tajemniczy - July 2007.pdf
Kulisy Mystery Shopping - April 2007.pdf
Tajnos Zakupos - June 2007.pdf
Tak cie widza, jak ich obsluzysz - March 2007.pdf
Russia:
Banks' service in clients' opinion_Dec2007.pdf
Banks without Mysteries_May2007 (1).pdf
Banks without Mysteries_May2007.pdf
Client-intelligencer.pdf
Espionage in consumer's favour.pdf
Food reconaissance.pdf
How to Increase Business Efficiency by Means of Mystery Shopping Technology_May2008.pdf
Mission possible_Dec2006.pdf
Mrs. X.pdf
Mystery purchase. A new technology of teaching salespeople and waiters to be polite came to Russia.pdf
Mystery Shopping Improves Customer Service in Fast Food July 2005.pdf
Perfumery on march_Dec2007.pdf
Privy in banks.pdf
Professional Salaryseekers_Oct2006.pdf
Shops will smile to mystery shoppers.pdf
Smile, please. Somebody spies upon you.pdf
Sniffing out surly salespeople.pdf
Spies over the counter. Mystery shoppers will commit revolution. In minds and on the market.pdf
Spy for an hour.pdf
Standards for Fast Service July 2005.pdf
Technical details_Dec2006.pdf
Test for public catering_July2007.pdf
Test shopper.pdf
To count smiles - is a difficult job. A mystery shopper came to Russia.pdf
To dob the salespeople in and to earn. New technology of common profit.pdf
To 'order' the competitor. Salespeople secretly audit their rivals.pdf
Unbidden dinner.pdf
Unscheduled vehicle repair.pdf
Swedish:
Anonyma kunder ger bättre service kosmetik_2001-13.pdf
arvika.nyheter.0506.pdf
arvika.nyheter_050819.pdf
BT_V41_SID18.pdf
di_så tjänar du pengar på att gå i affärer_2006_02_01.pdf
facket_ok.pdf
falukuriren_050723.pdf
KT-0804-08.pdf
Kunden kan vara på hemligt uppdrag.pdf
Med Kundens ögon -habit02.pdf
Mystery Shoppers besöker krogen -060127.pdf
MysteryS.pdf
Shoppingspioner - smygvägen till bättre affärer.pdf
Sv.Naringsliv_060201.pdf
svd_051002.pdf
SVD-20051002-Apublications/02 TVA 3[1].pdf
SVD-20051002-B01 NAR 3[1].pdf
SVD-20051002-B10 NAR 3[1].pdf
SVD-20051002-B11 NAR 3[1].pdf
Testa hotellet och bo gratis .pdf
unt_050721.pdf
Turkey:
MARKETING TURKIYE 15.11.2004.JPG
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