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PUBLICATIONS

 

News & Press Clips

These articles have been submitted by MSPA members. 

Most of the press clips are PDF-files. You need to have Acrobat Reader installed to view these files, you can download it free of charge here.

 

Croatia:

16 avgust.pdf

articles_kroatia_0311.pdf

dnevnik.pdf

energy.pdf

Jutarnji_0311.pdf

koza_i_obuca.pdf

Kristina na tajnom zadatku.pdf

Kroatia2.pdf

Kroatia3.pdf

MS za povecanje prodaje i profita.pdf

Pozor kupac.pdf

Tajni kupci u akciji.pdf

trgovci oprez krecu tajni kupci.pdf

 

Dutch:

Als_de_klant_een_mysterie_is.pdf

Article Enjeux Les Echos du 30 mai 05.doc

Artikel_zonder_titel.pdf

Bart Trommelein - 22 Febr 2006.pdf

BEKNOPT.pdf

Cosmetique magazine juillet 2004.pdf

De lastigste klant van het hotel.pdf

De mysterieuze klant zoekt het verschil.pdf

De_mysterieuze_klant_zoekt_het_verschil.pdf

Een op vier computershops prijst illegale software aan.pdf

Het Laatste nieuws - Controle Microsoft - 21 Febr 2006.pdf

Het Nieuwsblad - Controle Microsoft - 21 Febr 2006.pdf

Publications/Het Nieuwsblad Online - 13 June 2005.pdf

Het Volk - Controle Microsoft - 21 Febr 2006.pdf

Hotelsector globaliseert trager dan verwacht.pdf

Klant_wordt_vaak_volkomen_genegeerd.pdf

La Tribune 10 juin 2004.pdf

Le figaro entreprises septembre 2004.pdf

Le moniteur des pharmacies 28 mai-2005.pdf

Les echos septembre 2004.pdf

Management septembre 2004.pdf

Marketing magazine avril 2004.pdf

Meander Magazine - Bjarne Donderdag.pdf

Microsoft Persberichten - Mystery Shopper-programma toont aan dat - 7 Juli 2005.pdf

Microsoft Persberichten - Mystery Shopper-programma toont aan dat sommige sy.pdf

Points de vente - ocrobre 2004.pdf

Press release Hans Smith nov04.pdf

Spoedcontroles_op_prijzen__in_warenhuizen.pdf

Vervallen_zuivel_in_n_supermarkt_op_tien.pdf

Vervallen_zuivelproduct_in_1_op_de_10_supermarkt.pdf

Zelfs mijn vrouw weet niet dat ik een mystery shopper ben.pdf

 

English:

BAI (Bare Associates Int.) Forays Into The Indian Market - Express Hotelier & Caterer June 2005.pdf

Fly on the Wall Sept05.pdf

Get paid to shop! June 21, 2005.pdf

Hey you! Right, get back to the end of the queue! June 23, 2005.pdf

Research International - MSPA Queue Survey - 1 June 2005.pdf

Research International.pdf

retail week p1.pdf

retail week p2.pdf

Serving_the_Customers_july-august_2005.pdf

Welcome to Daily Research News Online - MSPA Queue Survey - 1 june 2005.pdf

 

Poland:

Buty wziete pod lupe - Fabruary 2007.pdf

Cala prawda o polskich marketach - May 2007.pdf

Haslo klient, odzew tajemniczy - July 2007.pdf

Kulisy Mystery Shopping - April 2007.pdf

Tajnos Zakupos - June 2007.pdf

Tak cie widza, jak ich obsluzysz - March 2007.pdf

 

Russia:

Banks' service in clients' opinion_Dec2007.pdf

Banks without Mysteries_May2007 (1).pdf

Banks without Mysteries_May2007.pdf

Client-intelligencer.pdf

Espionage in consumer's favour.pdf

Food reconaissance.pdf

How to Increase Business Efficiency by Means of Mystery Shopping Technology_May2008.pdf

Mission possible_Dec2006.pdf

Mrs. X.pdf

Mystery purchase. A new technology of teaching salespeople and waiters to be polite came to Russia.pdf

Mystery Shopping Improves Customer Service in Fast Food July 2005.pdf

Perfumery on march_Dec2007.pdf

Privy in banks.pdf

Professional Salaryseekers_Oct2006.pdf

Shops will smile to mystery shoppers.pdf

Smile, please. Somebody spies upon you.pdf

Sniffing out surly salespeople.pdf

Spies over the counter. Mystery shoppers will commit revolution. In minds and on the market.pdf

Spy for an hour.pdf

Standards for Fast Service July 2005.pdf

Technical details_Dec2006.pdf

Test for public catering_July2007.pdf

Test shopper.pdf

To count smiles - is a difficult job. A mystery shopper came to Russia.pdf

To dob the salespeople in and to earn. New technology of common profit.pdf

To 'order' the competitor. Salespeople secretly audit their rivals.pdf

Unbidden dinner.pdf

Unscheduled vehicle repair.pdf

 

Swedish:

Anonyma kunder ger bättre service kosmetik_2001-13.pdf

arvika.nyheter.0506.pdf

arvika.nyheter_050819.pdf

BT_V41_SID18.pdf

di_så tjänar du pengar på att gå i affärer_2006_02_01.pdf

facket_ok.pdf

falukuriren_050723.pdf

KT-0804-08.pdf

Kunden kan vara på hemligt uppdrag.pdf

Med Kundens ögon -habit02.pdf

Mystery Shoppers besöker krogen -060127.pdf

MysteryS.pdf

Shoppingspioner - smygvägen till bättre affärer.pdf

Sv.Naringsliv_060201.pdf

svd_051002.pdf

SVD-20051002-Apublications/02 TVA 3[1].pdf

SVD-20051002-B01 NAR 3[1].pdf

SVD-20051002-B10 NAR 3[1].pdf

SVD-20051002-B11 NAR 3[1].pdf

Testa hotellet och bo gratis .pdf

unt_050721.pdf

 

Turkey:

MARKETING TURKIYE 15.11.2004.JPG

 
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